EAGLEREMIT PRIVACY POLICY

EagleRemit (“EagleRemit”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, secure, and disclose personal information when you access or use our money transfer services, website, mobile application, or related services (together, the “Services”).

By using our Services, submitting personal information to us, or continuing to use the Services after any update to this Privacy Policy, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described below.

1. PERSONAL INFORMATION WE COLLECT

We may collect personal information that you provide to us directly, that we generate in connection with your transactions, or that is required to verify your identity and meet compliance obligations. This may include:

1.1 Identity and contact information

• Full name
• Date of birth
• Occupation
• Phone number
• Email address and/or residential address (where provided or required)

1.2 Identity verification and compliance information

• Government-issued photo identification and identification numbers (where applicable)
• Images or copies of identification documents you provide
• Information obtained during verification checks, screening, or due diligence processes

1.3 Transaction information

• Transaction amounts, dates, corridor or country, payment method, and payout method
• Transfer history, references, and transaction status information
• Refund, cancellation, and dispute information (where applicable)

1.4 Recipient information

• Recipient name and contact details (where required)
• Recipient bank account, mobile wallet, or payout collection information necessary to complete the transfer

1.5 Payment information

• Debit or credit card details, or other payment method details used to fund transfers
• Payment processing information related to authorisation, verification, or fraud prevention

2. HOW WE USE YOUR PERSONAL INFORMATION

We collect and use your personal information for the following purposes:

2.1 Providing the Services

• To create, administer, and manage your relationship with EagleRemit
• To process your transfer requests and complete money transfers and payouts
• To communicate with you about transactions, confirmations, updates, errors, and customer support requests

2.2 Verification and compliance

Because money transfer services are regulated, we may use your information to:

• Verify your identity and conduct customer due diligence
• Conduct compliance checks (including fraud prevention, risk screening, and transaction monitoring)
• Maintain records and demonstrate compliance with applicable laws, regulations, and industry standards

2.3 Business operations and service improvement

• Internal administration, training, auditing, reporting, and quality assurance
• System maintenance, troubleshooting, security monitoring, and service improvement

2.4 Marketing and advertising (where permitted)

• To send you updates, offers, and promotions, where permitted by law
• To conduct advertising measurement and marketing analytics

You may opt out of marketing communications at any time by contacting us or using any unsubscribe option provided.

3. HOW WE DISCLOSE AND SHARE YOUR INFORMATION

We may disclose your personal information only where necessary to provide the Services, operate our business, meet legal requirements, or otherwise as permitted by law.

3.1 Payout partners and payment networks

To complete your transaction, we may disclose relevant information to third parties involved in processing your payment or paying out the transfer, including:

• Banks, payment processors, card processors, and financial institutions
• Payout partners, agents, mobile money providers, and wallet providers
• Payment and payout networks and intermediaries

This disclosure is necessary to facilitate your transfer, verify identity where required, and deliver funds to the recipient.

3.2 Internal sharing within EagleRemit

We may share personal information internally within EagleRemit for legitimate business purposes, including transaction processing, customer support, compliance, fraud prevention, security, and administration.

3.3 Regulators, law enforcement, and authorities

We may disclose personal information to regulators, law enforcement agencies, courts, government bodies, or other authorities where:

• We are required to do so by law or regulation; or
• We reasonably believe disclosure is necessary to meet legal obligations, respond to lawful requests, prevent fraud or financial crime, protect our rights, or protect customers and the public.

3.4 Service providers and contractors

We may engage third-party service providers to support our operations (such as technology hosting, identity verification, communications, analytics, security, and customer support). These providers may access personal information only to perform services for us and are required to protect it through appropriate safeguards and confidentiality obligations.

3.5 Marketing and advertising partners

Where permitted, we may disclose limited personal information to marketing and advertising partners to support promotions, advertising delivery, and campaign measurement. We do not disclose more information than is reasonably necessary for these purposes.

4. INTERNATIONAL TRANSFERS

As we provide international money transfer services, your personal information may be processed, stored, or disclosed outside Australia, including in the recipient’s country, to complete transactions and meet compliance or operational requirements. We take reasonable steps to ensure international transfers are handled securely and in line with this Privacy Policy and applicable laws.

5. SECURITY OF YOUR INFORMATION

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our safeguards may include:

• Access controls and staff access on a need-to-know basis
• Secure systems, authentication measures, and monitoring
• Secure transmission methods where appropriate
• Policies and training for staff and contractors

While we work to protect your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. RETENTION OF PERSONAL INFORMATION

We retain personal information only for as long as necessary to:

• Provide the Services and maintain accurate operational records
• Meet legal, regulatory, compliance, and record-keeping requirements
• Resolve disputes and enforce our agreements

When information is no longer required, we take reasonable steps to securely delete, destroy, or de-identify it, unless retention is required by law.

7. YOUR RIGHTS AND CHOICES

7.1 Access and correction

You may request access to personal information we hold about you and request correction if it is inaccurate, out of date, incomplete, irrelevant, or misleading. We may require identity verification before responding. In certain circumstances, we may refuse access or correction where permitted by law.

7.2 Marketing preferences

You may opt out of receiving marketing communications at any time by using any unsubscribe mechanism provided or by contacting us using the details below.

8. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. The updated version will apply from the date it is published or otherwise communicated. Continued use of the Services after an update indicates acceptance of the updated Privacy Policy.

9. CONTACT US

If you have any questions, requests, or complaints about this Privacy Policy or how we handle your personal information, please contact us:

Email: info@eagleremit.com
Mail: 6 Henty st Dandenong, VIC 3175